GUEST ROOM INSPECTION

Guest room inspection.

A supervisor has to check all the rooms on his/her floor, including all vacant room, departure room, expected arrival, VIP arrival, group arrival, blocked rooms and under repair rooms both out of service and out of order. After the end of the shift the floor supervisor has to take hand over from the GRA and make the entry in the floor register. The supervisor has to make the entry of all the DND, R/S, L/S on the floor.
The supervisor has to take the handover of lost and found from the GRA for the day. Before coming to the department the supervisor has to check the floor pantry, guest elevator, and service elevator, back-area of the floor, all fire exit and corridor. The supervisor has to check the floor pantry and has to take the count of all the items in the pantry like all loan item (iron board, hot water bag, water flask, weighing machine, etc) and make an entry in the floor register. After that the supervisor has to fill the log book kept in the department. The supervisor has to make an entry of all the rooms checked by him for the day. The supervisor has to fill the key register, hand over register. The supervisor has to hand-over the lost and found and keys to the desk attendant/supervisor before leaving for the day.

While dealing with the guest the floor supervisor comes across various complaints made by guests during their stay. The nature of these complaints is:
1) Technical / mechanical complaints: these are various complaints which include maintenance related problems eg AC not working, the job of the supervisor is not only to pass on these complaints but also to get them attended as early as possible.
2) Service related complaints: they are complaints related to inefficient working or cleanliness standards of the GRA. She briefs the GRA accordingly and attends to the complaint as soon as possible.
3) Attitude related problems: these imply problems regarding the behavior of the GRA which may require counseling ,
4) Unusual complaints: these imply undue demands made by the guest and also bad guest behavior.
5) Complaints like missing items from the room after the room is cleaned by the GRA which calls for alertness, investigation and involvement of seniors.

1. Bedroom:
i. Check guest room entrance door.
   Note any scratch marks, sumdy or dirt/dust on surface.
   Check for ‘DO NOT DISTURB’ sign on inside knob of the door.
   Check proper operation of locks, chains and door stops.

ii. Check condition and cleanliness of light switches and surrounding wall area.
iii. Scan ceiling, walls, woodwork for any damage, dirt/dust.
iv. Check curtains for stains, check that hooks are in place and the rods work    
     correctly.
v. Check window sills window for cleanliness, make sure windows are locked    

    and that locks work properly.
vi. Make sure heating and air-conditioning unit is free from dirt and dust, operates    
    correctly and the temperature is set according to property standards.
vii. Make sure telephone is clean and works properly.
viii. Check the bed
      Make sure that the bed has fresh lineu.
      Check condition of the bed spread and check the edges of the bed.
      Look under the bed for trash or guest item.
      Check head board for the dust.
ix. Check room furniture for scratches damage and dust check upholstery for stains.
x.  Check lamps for starches and dust. Make sure light bulbs are of proper voltage.
xi. Turn –on television set to check for proper operation, turn-off and check for  
     scratches, damage and dust.
xii. Check carpets and bade oafs or skirting boards for dirt, stain and dust.
xiii. Check that wardrobes are clean and have the proper anonym of hangers.
xiv. Check pictures and mirrors for dust,
xv. Check that bedroom amenities such as stationary and match-boxes are    

      properly stacked.
xvi. Make a final check around the room to make sure that all items are well  

       positioned and that all areas ceiling to the floor are cleaned and well maintained.
xvii. Complete a work order request and/or notifying the appropriated department  
       for  any item needing attention or repair.

2. BATHROOM:
i. Check bathroom door for scratches, marks or dust in the surface
ii. Check condition and cleanliness of light switches and surrounding wall area.
iii. Scan ceiling, walls and tiles for any damage, dirt and dust.
iv. Check shower area check tub and fixtures for watermarks, soap films and hair.
v. Check fixtures for correct position and operation.
    Make sure bath not is in place.
vi. Inspect vanity and sink area
    Check sink and counter area for watermarks, soap film and hair.
    Check mirror for spots.

vii. Check toilet for cleanliness, flush to check for proper operation.
viii. Check floor and base board for dirt and dust.
ix. Make sure that towels are neat and cleanly arranged on towels racks.
x. Check toilet and facial issue and supply.
xi. Check that bathroom amenities such as soap, shampoo and mouth   

    wash are  properly stacked.
xii. Make a final check of bathroom to make sure all items are well positioned 

    and that all areas from ceiling to floor are clean
xiii. Complete the work order request and/or notify the appropriate dept. for 

     any item needing attention or repair